Online Ordering Process
How do I place an order?
Visit the Master Celeste website, browse through the product categories such as Mattresses, Pillows, and Accessories.
- Select the desired product and click on it to view details.
- Choose the appropriate size and quantity, then click "Add to Cart."
- Once you've added all desired items to your cart, click on the cart icon and proceed to checkout.
- Fill in the required shipping and payment information to complete your order.
Do I need to set up an account to place an order?
While setting up an account can streamline future purchases and allow you to track orders, it is not mandatory for placing an order.
How do I know if celeste.com.pk has received my order?
After completing your purchase, you will receive an order confirmation email with the details of your order.
Why do I need a verification code sent to my mobile?
A verification code ensures the security of your transaction and confirms your identity, protecting against unauthorized purchases.
What if I don’t receive the code?
If you do not receive the verification code, ensure that the mobile number provided is correct and check for any network issues. If the problem persists, contact customer support for assistance.
Will my order be placed if I don’t send the code?
Without the verification code, the order may not be processed to ensure security. It's important to complete this step to finalize your purchase.
How can I track my order?
If you have an account, log in to view your order status. Additionally, you may receive email updates with tracking information once your order has been dispatched.
How long will it take for my order to be delivered?
Delivery times may vary based on your location and the product ordered. Typically, delivery is expected within 3 to 7 working days.
What Payment Methods Are Accepted?
Master Celeste accepts various payment methods, including credit/debit cards
and cash on delivery.
What if an incorrect/damaged item is delivered to me?
Contact customer support immediately to report the issue. They will guide you
through the return or exchange process to rectify the situation.
What if an incomplete order is delivered to me?
If your order is incomplete, reach out to customer support with your order details to resolve the issue promptly.
I want to replace my order, what do I do?
To replace an order, contact customer support to initiate the return process and place a new order for the desired item.
Can I get a custom-made mattress for myself?
Master Celeste offers a range of products to suit various needs. For custom
requirements, it's best to contact their customer service to discuss available options.
I have a comment/suggestion regarding your product/service.
Your feedback is valuable. You can submit comments or suggestions through the "Customer Feedback Form" available on their website.
How long should my sleep set last?
The lifespan of a mattress varies based on usage and quality. Regularly assess your mattress and foundation for signs of wear to determine if replacement is necessary.
Why are two similar mattresses so widely different in price?
Factors such as materials used, brand reputation, construction quality, and
additional features can lead to price differences between similar-looking mattresses.
Can my children use my old mattress?
Ensure the mattress is hygienic and provides adequate support before
allowing children to use it. An old mattress may not offer the necessary comfort or support.
Does a mattress need to be hard in order to be good for me?
The ideal mattress firmness varies per individual. It's important to choose a mattress that provides proper support and comfort based on your personal preferences and health needs.
Why are there so many different quilting designs?
Quilting designs can affect the feel and aesthetics of a mattress. Different patterns may offer varying levels of comfort and visual appeal.
Which is better – tufted or quilted?
Both tufted and quilted mattresses have their benefits. Tufting can provide a firmer feel by securing layers tightly, while quilting offers a plush surface. The choice depends on personal comfort preferences.
Mattress Sizing and Height
Should I be concerned about bedding height?
Bedding height can affect ease of access and aesthetic appeal. Consider your
bed frame height and personal comfort when selecting mattress thickness.
What are the dimensions of traditional bedding?
Standard mattress sizes vary by region. In Pakistan, common sizes include Single, Queen, and King, each with specific dimensions.
Traditional-size mattresses are not big enough for me. Does Master make non-traditional?
Yes, Master Celeste offers customized mattress solutions for customers requiring non-standard sizes. Contact customer support to discuss your specific needs.
What are the dimensions of traditional bedding?
Refer to the standard mattress size chart on the Master Celeste website for accurate dimensions. Sizes typically include Single, Double, Queen, and King.
How do I carry or move my mattress?
Use the handles provided (if available) or enlist help to avoid damage to the mattress or personal injury. Always carry the mattress vertically and avoid dragging it.
Mattress Care
How do I care for my mattress?
Rotate your mattress every three months to prevent uneven wear, and use a mattress protector to safeguard it against spills, dust, and allergens.
How do I clean my mattress?
Vacuum your mattress regularly to remove dust and debris. For stains, use a mild detergent and a damp cloth, ensuring the mattress is completely dry before use.
What sort of bed should I choose if I have a bad back?
Opt for an orthopedic or memory foam mattress that provides optimal support and aligns your spine during sleep.
What sort of bed is best for sufferers from asthma or other types of allergic problems?
Choose a hypoallergenic mattress, such as one with Fresh Guard technology, to minimize exposure to allergens and improve breathing comfort.
